Customer Feedback
Visited Bristol Honda (South) before? Got a suggestion or a comment? We'd love to know your thoughts. Good or bad, your feedback not only helps us know how we're doing, it helps us understand how we can do things better.
Email us at internet@bristol-honda.co.uk
"Dear Christy, Many thanks from us both for making buying our new car effortless. This was due totally to your efficiency from our first telephone enquiry regarding the FR-V to handing over the keys." Mr & Mrs Phillips
22nd September 2009
"Last March I bought my 20th car - a Honda Insight - the sales executive who sold it to me was Richard Cox. During the years I have dealt with several garages and sales executives and have not been thrilled by most of them; they can be patronizing to a single woman; aggressive and downright unhelpful sometimes.
I have finally met the exception, Richard listened and assessed me correctly and did not play the game of keeping me waiting over the final price for my second hand Accord Estate. There is nothing more irritating that when the sales executive goes in to the office to see the manager and keeps you hanging around for 20 minutes when you know jolly well it takes two at the most. He is quiet, unassuming but knows his job and treats you as a sensible adult and listens to your queries and wishes. I just wish all his peers were the same. Having been a Senior Manager in a multi-national business I know when I see a valuable member of staff." Miss Dickens, Bristol
20th September 2009
"I wish to write to thank Ben Jordan who handled the sale of the above vehicle [Honda Jazz 1.4 SE] on behalf of Andrew Edwards who I had initially made contact with. It is clear that Ben believes in the product that he represents and displayed a keen, enthusiastic and committed attitude to ensuring that as a customer of Honda you were valued and respected. Please pass on my thanks for his commitment and high standards of customer service." Mr Middleton, Bristol
18th September 2009
"I wish tro write to thank Andy Edwards of your department [Sales] for the outstanding assistance given in the handling of the purchase of the above vehicle [Honda Jazz 1.4 SE]. Andy presents himself as professional, interested and friendly and is committed to ensuring that every attention to detail is taken to ensure matters are completed 'Right First Time' in true Honda cultural beliefs and values. At every stage Andy ensured the preparation and final delivery of the vehicle was to the highest possible standard. A pre inspection delivery appointment was made in which Andy patiently showed me the completed works. It was clear that he had gone the 'extra mile' to achieve such a high standard of vehicle preparation, with excellent attention to detail.
Please pass on my thanks for his high level of energy, determination, commitment and standards of delivering superior levels of customer service. Clearly this member of your team is an asset to the company and it only appears right that you should be informed of this positive Honda Experience. I would recommend to anyone wishing to buy a new/used Honda to attend your dealership and speak to Andy Edwards." Mr Middleton, Bristol
"Thank you for your letter welcoming me. I would like to take this opportunity to notify you of how impressed I am with the courtesy of your staff and their efficiency in the dealings I have had with them. I am very impressed." Mr Evans, Bristol
"I would like to compliment all your Sales Staff Team at Bristol Honda Lysander Road Cribbs Causeway, they were so helpful and more importantly they did not, at any stage, try to pressurise me into making a decision about anything from having a test drive to extras on the car. This was one of the factors affecting my decision to buy a Honda, not the most important one but it did make a difference. I think I still would have chosen a Honda but possibly from elsewhere! The Sales person I dealt with was Andy Edwards and I would like him to know how grateful I am to him for his advice and help." Mrs Sparkes, Bristol
"On the 12th September 2008 I had cause to come to your car showroom with my Honda Civic, as there was a problem with the rear seatbelts. After inspection by one of the staff from reception the situation was deemed serious so he took some photos of the seat belts and rear seat. I was told that the 3 anchor straps needed replacing as did the middle strap.
My car was booked in for 18th September where upon the problem was put right. I would like to take this opportunity to thank your staff for their friendly attitude and the way that they treated me was indeed a credit to Honda. Also a big thank you to Honda for putting my family's safety first, this car was the third one that I have bought from Honda and will not be the last. The saying goes "You get what you pay for" that is certainly true at Honda." Mr Tipler, Bristol
"Mrs Evans wanted [Bristol Honda] to know how well Mark Hyman dealt with her issue, he was efficient, dealt with the problem on the same day, took photographs and processed the warranty and had the vehicle back in within 2 days for the work to be carried out.
Mrs Evans had the use of a courtesy car and dealt with us at her convenience. She collected her car last Thursday and dealt with Errol who, again, rang her when he said he would and was courteous and efficient." Lloyds TSB Autolease Customer, Mrs Evans
"Thank you for selling us such a wonderful car (Honda Civic) it goes a treat. Also thank you for the beautiful flowers, what a lovely surprise and generous too. We will definitely recommend you to others, as not only was the service good, but everyone was so friendly, the reception staff and floating members all played their part and you all made us feel at home.
We really cannot thank you enough. We are now converted Honda will definitely be our car now. Wish we discovered it years ago. You really are a great team and we hope you get the recognition you deserve." Mr & Mrs Martin, Bristol
"My wife recently purchased her first Honda having had a succession of Renaults over a period of many years. I am writing to bring to your notice the outstanding service given to us by your Sale Executive Ian Pitt. Having had dealings with our local Renault dealership over many years, we had forged a good relationship with many of the sales staff.
Ian, from our initial meeting on the forecourt to the time we collected the Jazz, really impressed us with the friendliness, professionalism and sincerity. Throughout the ongoing discussions and negotiation he couldn't do enough. He is certainly an asset to your organization. Please pass on our grateful thanks once again. This will almost certainly not be our last Honda!" Mr & Mrs Champion, Bristol
